AI receptionist for auto repair shops & mechanics
The 24/7 Bilingual AI Receptionist Built for Auto Repair Shops
Answers your shop's phone 24/7 in English and Spanish, books drop-offs, and captures the year/make/model and the symptom — $99/mo.
Your techs are under the hood, not by the phone, and every missed call is a drop-off that went to the shop down the street. EchoAnswers answers every call 24/7 in English and Spanish, books drop-off times, writes down the year, make, model and exactly what the car is doing, then emails you a clean summary. It runs on your existing number with nothing to install.
Stop losing drop-offs to a ringing phone
A full bay is a good problem until the phone rings six times during a brake job and nobody can grab it. The caller doesn't leave a voicemail; they dial the next shop on the list. EchoAnswers picks up on the first ring every time, so the customer with the grinding noise and the check-engine light books a drop-off with you instead of your competitor.
Aria, your AI receptionist, gathers exactly what your service writer needs to open a ticket: the vehicle year, make and model, the symptom in the caller's own words ('it shakes over 60,' 'the AC blows warm,' 'light came on this morning'), and when they want to bring it in. You walk in to organized drop-offs instead of a row of blinking voicemails.
Because EchoAnswers covers overflow, after-hours and lunch-rush calls, you capture the jobs that used to slip away at 7:30 in the morning and 6 at night, the exact times people call about their car on the way to and from work.
Bilingual on every call, switching mid-sentence
A large share of auto repair customers are most comfortable in Spanish, and they can tell in a few seconds whether your shop can really help them. Aria answers in fluent, natural Spanish or English, and switches the moment the caller does, so a son can start the call and hand the phone to his dad without anyone getting stuck.
That means the customer who only speaks Spanish describes the noise, gets a drop-off time, and hears your diagnostic fee, all without you hiring a bilingual front-desk person or pulling a tech off a lift to translate.
Every call still opens with a clear spoken notice that the caller is talking to an AI assistant and the call is recorded, so you stay transparent while never missing a Spanish-speaking customer again.
Honest answers, real appointments, no guessing on price
Aria books drop-off times straight into your day and quotes your diagnostic or check-engine scan fee when you've set one, so callers get a straight answer to 'how much to look at it' without tying up your writer. When someone asks if you work on their make, do brakes, AC, oil changes or transmissions, or whether you're open Saturday, Aria answers from what you tell it about your shop.
What Aria will never do is invent a repair price for a car nobody has looked at. A caller asking 'how much to fix my transmission' is told you'll need to diagnose it first and offered a drop-off, instead of being quoted a number that blows up at the counter. That protects your reputation and your margins.
Callers also ask the question your front desk hears all day: 'is my car ready yet?' Aria can take the name and vehicle, capture the message, and flag it to you, so status calls stop interrupting the work that actually gets cars out the door.
Frequently asked questions
Can EchoAnswers book a drop-off appointment for a car?
Yes. Aria offers your available drop-off times, confirms one with the caller, and captures the vehicle year, make and model plus the symptom so your service writer can open a ticket before the car even arrives. You get the appointment and a full summary by email.
How does it handle Spanish-speaking customers?
Aria speaks fluent, natural Spanish and English and switches automatically as soon as the caller does, even mid-call. A Spanish-only customer can describe the problem, book a drop-off and hear your diagnostic fee without you hiring bilingual front-desk staff or pulling a tech off the floor to translate.
Will it quote a price to repair my car?
No, and that is on purpose. Aria will state your diagnostic or check-engine scan fee if you've set one, but it never invents a repair price for a vehicle nobody has inspected. Callers asking 'how much to fix it' are told you need to diagnose it first and are offered a drop-off, so nothing blows up at the counter.
Can it tell callers whether we work on their make, or do brakes, AC or transmissions?
Yes. Aria answers from the details you give it about your shop, the makes you service and the work you do, so callers asking about Honda, Toyota, Ford, brakes, AC, oil changes or transmissions get an accurate answer, and you only get drop-offs you can actually take.
What about people calling to ask if their car is ready?
Aria takes the customer's name and vehicle, captures the 'is my car ready' message, and flags it to you so you can call back when it's done. Routine status calls stop interrupting the techs who are trying to finish the cars.
How much does it cost and do I need to change my phone number?
The Front Desk plan is $99 a month flat: 600 minutes included, then $0.50 per minute, with a 30-day money-back guarantee. You keep your existing number, there's nothing to install, and you go live by setting up simple call forwarding.
Hear Aria answer your shop's phone, then go live in minutes
Set up your bilingual AI receptionist in minutes at dashboard.echoanswers.ai — flat $99/month, keep your number, 30-day money-back guarantee. Or hear it first: call the live demo line at +1 (928) 399-7870.
EchoAnswers plays a spoken AI and call-recording disclosure at the start of every call. Features and pricing described reflect the current product as of June 2026 and may change — see dashboard.echoanswers.ai for current details.
"The Front Desk" plan: $99/month, 600 call minutes included, then $0.50 per additional minute (shown on every invoice). No setup fees or contracts. 30-day money-back guarantee. Cancel anytime and keep your own number.
EchoAnswers is an AI assistant, not a human, and does not claim to be indistinguishable from a person.