Built for heating & air conditioning contractors
The 24/7 AI Receptionist & Answering Service for HVAC Companies
Never miss a no-AC or no-heat call again. EchoAnswers answers your HVAC line 24/7 in English and Spanish, captures the job, and dispatches — $99/mo.
When it's 105 degrees and a customer's AC just quit, they call the first company that picks up. If your phone rings out to voicemail, that emergency job goes to the contractor down the street. EchoAnswers is an AI receptionist that answers every HVAC call day or night, in English and Spanish, captures the diagnosis details, and dispatches the job to your tech so you stop losing work to a missed call.
A missed call during a heat wave is a job your competitor just booked
HVAC demand spikes exactly when you can't get to the phone — you're on a roof, in a crawlspace, or elbow-deep in a condenser when three people call at once during the first 100-degree week. Those callers don't leave a voicemail and wait. They hang up and dial the next company on Google. EchoAnswers answers on the first ring every time, so a no-cooling or no-heat call turns into a captured job instead of a lost one.
Aria, your AI receptionist, greets the caller, asks whether it's an emergency, gathers the address, the system type, and what's happening (no cold air, frozen line, thermostat blank, furnace short-cycling), and logs it all. You get an instant text and an emailed summary of the call so you or your dispatcher can call back and roll a truck — without ever sitting in the office answering the phone.
Handles the exact questions HVAC callers ask — and books the work
Your phone rings with the same questions all season: Do you do emergency service? How much is a service call? Can you give me a free estimate on a new unit? Do you work on my brand? Do you offer financing? Aria answers them in your words — quoting your diagnostic or service-call fee if you've set one, offering free estimates on new-system installs, and capturing tune-up and maintenance-plan requests — without ever inventing a repair or installation price.
Because Aria works on a capture-and-callback dispatch model, she's not pretending to be a technician. She collects everything you need to quote and schedule — equipment age, symptoms, and the service area — then hands a clean, ready-to-dispatch job to your team. Emergency, tune-up, or replacement estimate, every lead is qualified and logged before you ever pick up.
Answer your Spanish-speaking customers without a bilingual front desk
A huge share of homeowners and property managers calling for HVAC service speak Spanish first — and most of your competitors send those callers straight to a voicemail nobody checks. Aria answers fluently in natural Spanish, switches between English and Spanish mid-call if the caller does, and captures the same job details either way. You serve more of your market without hiring a second receptionist.
Setup takes minutes and there's nothing to install. Keep your existing business number and forward your calls to EchoAnswers whenever you want — after hours, on weekends, during the summer rush, or around the clock. The Front Desk plan is $99/month flat with 600 minutes included, and every call opens with a clear AI and recording disclosure so you stay transparent and compliant.
Frequently asked questions
Do you offer emergency HVAC service after hours?
Yes — that's exactly what Aria is built for. She answers no-AC and no-heat calls 24/7, including nights, weekends, and holidays, asks whether it's an emergency, captures the address and what the system is doing, and immediately texts and emails you the details so you can dispatch a tech and call the customer back fast.
How much is a diagnostic or service call?
If you've given us your diagnostic or service-call fee, Aria quotes that exact amount to callers. If you'd rather quote it yourself, she'll capture the job and let the customer know your tech will confirm pricing on the callback. She never makes up a number.
Can the AI give a price to install a new AC or furnace?
No — and that's by design. Replacement pricing depends on the home, the load, and the equipment, so Aria never invents an install price. Instead she books a free estimate on a new system, captures the details (what's failing, system age, square footage if the caller knows it), and dispatches it so you can quote it right.
Will the receptionist know if you service my brand?
Aria answers from what you tell us. If you list the brands you service — Carrier, Trane, Lennox, Goodman, Rheem, Mitsubishi mini-splits, whatever you work on — she confirms it to the caller. If a brand isn't on your list, she captures the job and lets your team make the call instead of guessing.
Can callers ask about financing and maintenance plans?
Yes. If you offer financing on new systems or a seasonal tune-up / maintenance plan, Aria explains what you've told us about it and captures interested callers as leads. She'll book tune-up requests and flag maintenance-plan questions so nothing falls through the cracks during your busy season.
How does it know what areas I serve?
You tell us your service area during setup, and Aria confirms whether a caller's town or ZIP is covered. If someone's just outside your range, she captures the request and notes it so you can decide whether to take the job — instead of losing the lead to a hang-up.
Stop losing heat-wave and no-heat calls — put an AI receptionist on your HVAC line
Set up your bilingual AI receptionist in minutes at dashboard.echoanswers.ai — flat $99/month, keep your number, 30-day money-back guarantee. Or hear it first: call the live demo line at +1 (928) 399-7870.
EchoAnswers plays a spoken AI and call-recording disclosure at the start of every call. Features and pricing described reflect the current product as of June 2026 and may change — see dashboard.echoanswers.ai for current details.
"The Front Desk" plan: $99/month, 600 call minutes included, then $0.50 per additional minute (shown on every invoice). No setup fees or contracts. 30-day money-back guarantee. Cancel anytime and keep your own number.
EchoAnswers is an AI assistant, not a human, and does not claim to be indistinguishable from a person.