Question 1

Can I keep my current business number?

Accepted Answer

Yes. Most owners keep the number they already advertise and forward calls to EchoAnswers - your phone rings first, and we catch the ones you'd miss. Set it to forward only when you don't answer or you're busy (what we recommend), or forward every call. It's a short code you dial once, and we walk you through it for your exact carrier.

Question 2

Does it really speak Spanish?

Accepted Answer

Yes - real, natural Spanish, not a clunky translation. Every caller is served in the language they speak from the first hello, and Aria can switch between English and Spanish mid-conversation if a caller does.

Question 3

Do I forward all my calls, or only the ones I miss?

Accepted Answer

Your choice. We recommend forwarding only when you don't answer or you're busy, so your phone always rings first and EchoAnswers picks up the overflow and after-hours calls. Prefer every call answered the same way every time? Forward them all. Either way it's one setup step.

Question 4

What happens after my 600 included minutes?

Accepted Answer

Calls keep getting answered. Additional minutes are $0.50 each, shown as a line item on your invoice so there's never a surprise. 600 minutes is roughly 200 calls at about three minutes each, and most front desks stay well within it.

Question 5

Will it sound robotic?

Accepted Answer

No phone trees, no press 1 for sales. Callers talk normally, in any order, and can interrupt mid-sentence. Hear it before you commit - call the demo line, or have your own receptionist call your phone - and you approve exactly how it sounds before it answers a single customer.

Question 6

How fast can I be live?

Accepted Answer

Setup takes a few minutes and you can be live the same day. Paste your website, answer a few questions, preview your receptionist, and turn it on - booking works from day one.

Question 7

Do I need to install or buy anything?

Accepted Answer

Nothing to install and no new hardware. It works with the phone and number you already have, through call forwarding. One flat $99/month covers everything - no setup fees, no per-seat add-ons.

Question 8

What happens when a call needs a human?

Accepted Answer

Aria transfers it to the right person with context, so whoever picks up already knows why they're calling. If no one's available, it takes a message and emails you a clean summary - a TL;DR, action items, and anything urgent flagged the same minute.

Question 9

How do I cancel?

Accepted Answer

Cancel anytime, no contract, and keep your number. There's also a 30-day money-back guarantee - if it isn't catching calls you'd have missed, you get a full refund.

Question 10

Can I hear it before I pay?

Accepted Answer

Yes. Call the live demo line at +1 (928) 399-7870 and talk to Aria right now, or chat with her on the website. And once it's set up for your business, you can have it call your own phone before you ever go live.